Tech Infused Retail Monday Morning Reads #321 - No One Can Save Kohl's or Macy's, Casper IPO and Amazon Germany Stores

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Links

  • Casper files for IPO with the financials of a tech firm drunk on marketing. Link

  • Future of influencer marketing in China. Link

  • Amazon Alexa devices double in one year. Link

  • Amazon thinking of opening stores in Germany. Link

  • Not even Amazon or the Olsen twins can save Kohl’s. Link

  • Guys may not buy into renting. Link

  • Streaming is the only way to listen to music. Link

  • Spotify looking to revolutionize podcast ads. Link

  • Macy’s sill has a lot of work to do. Link

  • Interview with Netflix exec on competition, streaming and what’s next. Link

  • Hudson’s Bay (Saks, Saks Off Fifth) officially going private. Link

  • Los Angeles rethinks taxis with Uber and Lyft dominating the streets. Link

  • UK Retail sees difficult year. Link

Off Topic

  • Larry David. Everyone’s favorite grouch. Link

  • How Carlos Ghosn became the world’s most famous fugitive. Link

Tech Infused Retail Monday Morning Reads #320 - Instagram Stats, Walmart Ads, Amazon & Fashion

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Links

  • Barney’s ends eCommerce and redirects to Saks. Link

  • Walmart getting serious about on-site ads. Link

  • Why Amazon will earn fashion cred in 2020. Link

  • Amazon receives 5 billion daily submissions to edit descriptions and details about products on its site. Link

  • Amazon has long ruled the cloud, now its time to fend off rivals. Link

  • Can Sweetgreen scale up? Link

  • Jimmy Iovine Knows Music and Tech. Here’s Why He’s Worried. Link

  • Streaming ad prices set to rise with constrained supply. Link

  • Digiday Research: 2020 brand priorities. Link

  • Hype House and the Los Angeles TikTok mansion. Link

  • Digital games and interactive media was up 4% YoY. Link

  • Instagram will become dominant DTC sales channel in 2020. Link

  • Top 10 Instagram stats. Link

  • Instagram growth starting to slow (Link):

Off Topic

  • Who is the highest paid state official in your state? Link

  • I asked my students to turn in their cell phones and write about living without them. Link

Tech Infused Retail Monday Morning Reads #319 - Netflix Content Saturation, Google Growing eCommerce, eBay Competition

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  • The anatomy of a hit song. Link

Links

  • Walmart’s growth strategies are starting to sound a bit outside the box. Link

  • The Jordan brand now does $1 billion in sales per quarter. Link

  • How Amazon Squeezes the Businesses Behind Its Store. Link

  • ‘Amazon’s Choice’ Isn’t the Endorsement It Appears. Link

  • Profile of Dave Clark, global logistics chief at Amazon. Link

  • Walmart wins the online grocery shopping usage survey. Link

  • Why Walmart’s digital brands strategy sputtered. Link

  • Fashion Nova’s Secret: Underpaid Workers in LA Factories. Link

  • Facebook continues to quietly invest in shopping for their marketplace. Link

  • eBay faces fresh competition from secondhand marketplaces. Link

  • This Toy Store Invites Children to Play. But Will It Sell Anything? Link

  • H&M’s Different Kind of Clickbait. Link

  • Google looking to grow its’ role in eCommerce. Link

  • Chipotle is redesigning stores to better serve mobile orders. Link

  • How DTC blew up retail. Link

  • Streaming, streaming, streaming. Here comes NBC’s Peacock with no free plans. Link

  • Netflix released 371 original TV shows and movies in 2019, a 54% increase over 2018 and more than the entire US TV industry in 2005. Link


Off Topic

  • Soccer Is the Future of Sports in America. Link

Tech Infused Retail Monday Morning Reads #318 - No Free Shipping, Amazon > UPS and FedEx, Lyft Rental Services

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  • Amazon’s plan for Fashion discussed on Pivot. Link

Links

  • Non-store retailers grew >11% year over year in latest retail sales figures, department stores were down 7.2%. Link

  • Amazon estimated to deliver 50% of their packages already and will exceed UPS and FedEx in total packages by 2022. Link

  • Bonobos founder to leave Walmart, another sign that Walmart is pulling back on their digital strategy that is focused on brands. Link

  • Walmart makes another investment in India eCommerce. Link

  • There is no such thing as free shipping. Link

  • The money men who enabled WeWork. Link

  • The Age of Instagram Face. Link

  • Apple has really hurt advertisers with an inability to track. Link

  • The retail industry sees more new faces. Link

  • Splashy stores alongside casinos on the Vegas Strip. Link

  • Online shopping is growing but not adding jobs. Link

  • Lyft launches car rental service. Link

  • Booming US furniture industry struggling to find workers. Link

  • Stores turn to happy hour to attract customers. Link

  • Netflix and YouTube account for >50% of adults daily digital video viewing (Link):


Off Topic

  • Is Sunscreen the New Margarine. Link

  • Chaos at the top of the world. Link

Tech Infused Retail Monday Morning Reads #317 - Future of Uber is Amazon, UK Retail Sales, Alphabet Days Numbered

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Links

  • Popular Twitch streamer inks first TV deal. Link

  • Amazon threat is forcing risk adverse grocery industry to experiment. Link

  • Prime has changed global eCommerce and expectations in Africa. Link

  • The future of Uber is basically Amazon. Link

  • Here comes cargo bikes in cities. Link

  • 50% plan to subscribe to new OTT services spending $76/month. Link

  • Spotify seeing podcast success. Link

  • H&M wants a piece of the booming clothing rental market. Link

  • UK Retail sales collapse. Link

  • Why Alphabet’s days could be numbered under its new CEO. Link

  • Adyen surprised by how much AI helps in payments. Link

  • More free ad-supported streaming via Plex. Link

  • Rent the Runway gives hotels a shot. Link

  • Unintended consequence of online mattress boom. Never ending free trials. Link

Off Topic

  • The Great Chinese Art Heist. Link




Tech Infused Retail Monday Morning Reads #316 -Black Friday Is Now Mobile Friday, eBay Unbundling, Fake Reviews

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shopify-black-friday.png

Links

  • Black Friday is now Cyber Friday. Adobe: +19.6% to last year and nearly as large as 2018 Cyber Monday. Thanksigiving up 14.5% and Cyber Monday expected to be up 18.9%. Oh and Mbile drove 65% of Black Friday’s sales. Link

  • Traffic to stores was down 6.2% per Sensormatic Solutions. Link

  • Did ‘The Irishman"‘ take a bit out of the Thanksgiving box office as ticket sales were down 16 percent year over year. Link

  • How the PayPal Honey deal could reshape eCommerce. Link

  • Ocado strikes a deal with Japan’s largest supermarket operator, here come the robots. Link, Link

  • They See You When You’re Shopping. Link

  • The eBay unbundling continues. Link

  • Netflix goes brick & mortar. Link

  • Fox Sports has sold all 77 ad units for Super Bowl, first time since 2014 it has sold out more than a few days before the game. Link

  • Why Amazon won’t dominate in groceries. Link

  • How Amazon Wove Itself Into the Life of an American City. Link

  • When Is a Star Not Always a Star? When It’s an Online Review. Link

  • Tiffany Is More Than a Store. Link

  • When Department Stores Were Theater. Link

Off Topic

  • The Jungle Prince of Delhi. Wow. Link



Tech Infused Retail Monday Morning Reads #315 - Q3 Retail Sales, Jet Gives Up, Spotify Wants to Dominate

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  • The man behind Disney+. Link


Links

  • Q3 Retail Sales: Long Live Off-Price & Mass, Death to Department Stores (Link)

  • Uber loses London license. Link

  • Amazon Dash Shelf can automatically order new office supplies as they run out. Link

  • Amazon most valuable brand, passing Apple and Google. Link

  • Google Duplex can now book movie tickets in UK and US. Link

  • How our home delivery habit is reshaping the physical world. Link

  • Jet gives up on fresh grocery delivery (estimated loss of $20 on every order). Link

  • Walmart plans to release Advertising API to enable selling of Sponsored Products ads. Link

  • Inside Spotify’s plan to dominate audio by spending millions to court Jordan Peele, Mark Wahlberg and the Obamas. Link

  • Loblaws opens ecommerce marketplace. Link

  • Apple removes customer reviews from online store to hide the lemons (Homepod). Link

  • Target hasn’t seen much success with adding 3rd party sellers to their marketplace. Link

  • ByteDance (owner of TikTok) looking to launch music streaming service. Link

  • Wayfair gets serious about AR and 3D. Link

Off Topic

  • I found work on Amazon. I made 97 cents an hour. Link



Q3 Retail Sales: Long Live Off-Price & Mass, Death to Department Stores

We are in the midst of earnings season. Results thus far can be summarized in the title: Long Live Off-Price & Mass, Death to Department Stores. All Department Stores have posted negative year over year comps/sales results. All of Off-Price regardless of banner continues to do well. And lastly, the Mass Chains like Target and Walmart prove they have the digital savviness and ability to land grab what’s lost in the Department Stores. Nothing that new here, will keep everyone updated as the dollar stores report. In the meantime, an updated comp sales chart.

Tech Infused Retail Monday Morning Reads #314 - New Dot Com Bubble, Rollercoaster Holiday Shopping

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Links

  • Walmart calls out Walmart.com as needing more progress. Link

  • Inside the most watched YouTube channel in the world. Link

  • NPD: Expect roller coaster shopping season. Link

  • Facebook Pay unites payments across services. Link

  • Amazon to debut new grocery format in LA. Link

  • Amazon’s recruitment of Chineses sellers. Link

  • How Google changes search results. Link

  • Walgreeens may go private in largest buyout ever. Link

  • The new dot come bubble of online advertising. Link

  • TV to drop to below 25% of total media spend (Link):

Off Topic

  • Strange life and death of coder. Link


Tech Infused Retail Monday Morning Reads #313 - Walmart Grocery Domination, Roku = TV's Operating System

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Links

  • Roku = TV’s Operating System. Link

  • Buzzfeed’s ecommerce expansion. Link

  • The world’s biggest shopping festival shows the Chinese shopper still loves America. Link

  • Jersey City is the first municipality to legalize Airbnb. Link

  • Both TripAdvisor and Expedia cited Google as a reason for tougher business. Link

  • Netflix was only the start, here comes Disney. Link

  • Video games marketed like movie releases. Link

  • Some workers cheer robot automation at LA ports. Link

  • YouTube now has shopping ads. Link

  • WhatsApp allows small businesses to add their product catalogs. Link

  • Tiktok is the fastest app to 1 billion users ever (Link):

  • Walmart’s grocery domination (Link):

Off Topic

  • How the Zuck became the most reviled man in tech. Link

Roku = The TV Operating System

We haven’t highlighted Roku’s strong growth in the decade of cord cutting, streaming and increased media consumption continues since Q4 but the latest quarter shows how the strength continues. Although Roku traded down on the results today, the underlying numbers continue to impress:

  • Active user accounts are still growing above 35% and now exceed 32 million

  • Average revenue per user was up 30% year over year to $22.58

  • Streaming hours growth slowed marginally from 70% year over year to 66%

  • The platform now makes up 68% of the revenue and 94% of the profit

Roku continues to cement itself as the TV operating system in the US and the recent acquisition of a demand side platform to enable ad buying on the platform will only further enrich margins and platform revenue growth. The easier it is for marketers to buy targeted ads, the faster the revenue grows. Unless Roku sees a significant drop in user growth or streaming hours, this one will recover and resume trading at a crazy valuation. Enjoy the charts below.

Tech Infused Retail Monday Morning Reads #312 - Canada Ecommerce, Holiday Sales Forecasts, Walmart < Streaming

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Links

  • Apple Pay is on fire (growing 4x faster than PayPal) and now Apple is offering iPhones interest free via Apple Credit Card. Link

  • The new age of retail via Hudson Yards is over 95% leased. Link

  • All Dressbarn stores to close by year-end followed by relaunch of website. Link

  • Canada lags US in ecommerce adoption. Last year, ecommerce accounted for 11% of apparel sales in Canada versus 27% in the US. Link

  • It was inevitable. Amazon makes grocery delivery “free.” Link

  • The porch pirate of Potrero Hill. Link

  • Holiday shoppers plan to spend 4% more this year. Link

  • Walmart looking to tap out of the streaming services war. Link

  • How US airports are trying to handle ride-hailing. Link

  • Digital sales expected to grow 14% this holiday season with Cyber Monday growing 19%. Link

  • Why are people getting worse at “The Price Is Right?” Way too many products. Link

  • Google buying Fitbit likely to complement Pixel line, strengthen health offering and drive more corporate sales. Link

  • So much for a cashless society. Link

  • Inside Facebook’s bid to woo TV advertisers. Link

  • Facebook poised to continue gaining share in UK (Link):

Off Topic

  • I discovered a nationwide scam on Airbnb. Link

Tech Infused Retail Monday Morning Reads #311 - Amazon Earnings, Nordstrom Dynasty, Google Search Changes

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Business Wars breaks down the Browser Wars. Link

Links

  • Learnings From Amazon’s Latest Quarter. Link

  • Amazon adds GNC, Stage Stores and Health Mart to in-store pick up service. Link

  • Amazon algorithm bias? Link

  • Inside the Nordstrom Dynasty. Link

  • Procrastinators rejoice, Best Buy providing next day delivery for free. Link

  • Destination Maternity files for bankruptcy. Link

  • HBC turns focus to Saks. Link

  • How McDonald’s is using AI. Link

  • Snapchat still has a user growth issue. Link

  • 1.5 million packages brings chaos to New York City streets. Link

  • Fred Smith created FedEx and now has to reinvent….or step down. Link

  • Advertisers questioning influencers value. Link

  • Top earning YouTube channel features an 8 year old. Link

  • Online ad spending growing 16%, slightly lower than previous year. Link

  • Google searches become more conversational. Link

  • Apple Pay overtakes Starbucks as top mobile payment app in the US. Link

  • Spotify saved the music industry, now what? Link

  • DTC brands partner to combat marketplaces. Link

  • Roku acquires adtech platform to allow advertisers the ability to better place and spend marketing on their platform. Link

Off Topic

  • Inside TurboTax’s 20 year fight to stop Americans from filing their taxes for free. Link

Learning From Amazon's Latest Quarter

Amazon reported their latest quarter on Thursday with the stock falling nearly 7% after hours before recovering to close down 1% on Friday. We learned a few items from the latest quarter:

  • The reinvestment years are back. Up to 2 years ago, I would typically hear, “Amazon makes no money.” In reality, they were making plenty of profit and were relentless in redeploying those profits into reinvestments in their flywheel. The latest narrative from Amazon is investing in same day and next day delivery. For what its worth, it seems to be working. North America and International saw improved growth rates quarter over quarter.

  • AWS continues to see slower growth. This will continue as the numbers are larger and the competition continues to heat up with Microsoft and Google.

  • Servicing 3rd party sellers and advertising will become the new narrative. As AWS growth slows, the second and third leg of profitability wind up. Selling ads on Amazon properties and off Amazon remains incredibly profitable. Maintaining one of the largest selling platforms and further extending their fulfillment network off Amazon properties for 3rd party sellers and major brands will become the new growth narrative.

Bottom line: The core online business returns to higher growth rates as AWS slows and services will start to drive the new narrative. And now for the charts…


Tech Infused Retail Monday Morning Reads #310 - WhatsApp, Nike Kills Independent Retailers, Barney’s Rescued

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OpenDoor - Buying and selling real estate with a few clicks talks with Kara. Link

Links

  • What We Learned At Amazon’s Inaugural Advertising Conference. Link

  • Hudson’s Bay Going Private. Link

  • Facebook to launch News tab soon. Link

  • Facebook looking to sell search based ads to gain some share from Google and Amazon. Link

  • Facebook’s WhatsApp is driving growth in messaging with India their largest market. Link

  • Walmart ups the competition with Amazon by subsidizing fees. Link

  • Verizon continues to sell off Yahoo assets, HuffPost is the latest. Link

  • Google to see a slight decline in total search ad revenue from 73% to 70% over next few years. Link

  • Click and Collect aka Buy Online, Pick Up In-Store drives higher overall revenue for retailers. Link

  • Costco poised to takeover Walmart as 2nd largest retailer in Canada. Link

  • Delta provides subscription service for priority boarding. Link

  • Nike ends relationship with independent retailers as they focus on direct to consumer. Link

  • Inside Disney+. Link

  • Barney’s is rescued (to a smaller degree). Link

  • Instagram Story performance improves in completions as reach decreases (Link):


Off Topic

  • How a massive Facebook scam siphoned millions of dollars. Link

  • The strange revival of vinyl records (Link):

What We Learned At Amazon's Inaugural Ad Conference

We were fortunate enough to recently be invited to Amazon’s inaugural ad conference that was held in Seattle for roughly 400 of Amazon’s top brands and sellers. The event provided participants with case studies, technology previews, detailed workshops and a preview of what’s to come on Amazon’s rapidly evolving advertising platform.

A couple of themes emerged that provide a lens as to where Amazon wants to take the platform as well as how we can further leverage the platform:

  1. The entire marketing funnel matters - Amazon has historically focused their advertising on the bottom of the “funnel” on the low hanging fruit where the final click leads to a sale. Every presentation and workshop focused on Amazon’s ability to create awareness and eventual sales at the top of the funnel. Amazon stressed their ability to serve branding via Kindle, Fire TV and even packaging. Amazon now provides a “new to brand” metric that highlights new customers shopping the brand.

  2. The internet is a big place - Amazon hasn’t made buying advertising “off-Amazon” very easy for brands and sellers. Any interested brand was forced to go through an agency. Amazon is changing that with a system wide release of Demand-Side Platform (DSP) for all brands and sellers. This allows any interested brand the ability to purchase advertising on other sites outside of Amazon using retargeting or specific audiences.

  3. Attribution is king - Historically Amazon has only sought to prove sales driven by marketing clicks on their own site. Now Amazon is looking to become a full blown attribution tool to better understand where sales are driven across non-Amazon channels.

  4. The focus is on brands - Amazon is increasingly focused on building their equivalent of Alibaba’s Tmall stores. Amazon believes more and more brand experiences on their platform should include store within store concepts and even social posts.

So what does all this mean? Amazon isn’t slowing in the Advertising space as spread their wings to other ecommerce channels and build an offering that encompasses not only conversions to sales but also brand awareness. As the offerings expand, so to have the metrics to make this a platform no brand can avoid whether selling on Amazon or not.

Tech Infused Retail Monday Morning Reads #309 - Is Amazon Unstoppable and Five Below Goes Gaming

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Links

  • Online retailers need stores. Link

  • Adidas created a Snapchat game to for shoe drop. Link

  • Five Below opening gaming centers in stores. Link

  • Is Amazon unstoppable? Link

  • Amazon now delivering $1 CPG items for free, next day. Link

  • The Style-Quantifying Astrophysicists of Silicon Valley. Link

  • Toys ‘R’ Us relaunches site using Target. Link

  • Google avoids serving repeat ads with machine learning. Link

  • As Denmark turns away from cash, a payment app has more likes than Facebook. Link

  • Handbag sales reveal a major shift in consumer shopping. Link

  • Smart fitness company Mirror launches in-home 1:1 personal training. Link

  • WeWork could hand over control to SoftBank with latest rescue package. Link

  • Uber gets serious about grocery delivery game. Link

Off Topic

  • My Family Story of Love, the Mob, and Government Surveillance. Link

  • Billion dollar scam to build an Arctic cable. Link

  • The reflection in a pop star’s eyes told a selfie stalker exactly how to find her. Link

Tech Infused Retail Monday Morning Reads #308 - Zulily Pricing Transparency, Stitch Fix Says Goodbye to Humans, Rosy Holiday Projections

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Links

  • Imitation Is The Finest Form of Flattery? Link

  • Amazon looks to sell tech via retail-as-a-service to cinemas and airports. Link

  • Zulily takes bold move to show competitor pricing on-site. Link

  • Barneys finds a buyer. Link

  • In an apparent strategy shift, Walmart selling Modcloth (Link) and also looking for outside investors for JetBlack. Going to be difficult with only 600 active members. Yes. 600. Link

  • Google getting serious about Shopping with 5 new features. Link

  • Stitch Fix minimizing the human touch. Link

  • UPS cleared for drone deliveries. Link

  • Forever 21 bankruptcy signals a shift in consumer tastes….or just a shift to ecommerce and too much real estate? Link

  • Burberry is excited about those selling their used product online. Link

  • Postmates, Door Dash looking to sign deals with grocers and other convenience stores. Link

  • NRF projecting a rosy holiday season (Link):

Off Topic


Joaquin Phoenix profile including his role on Joker. Link

Imitation Is The Finest Form of Flattery?

You may have seen a recent tweet that started a chain reaction of media articles, blog posts, news clips and tweet threads about Amazon “ripping off” the popular wool shoe brand Allbirds. Initially I chuckled. But then as the tweet gained more and more traction, I thought I should say something and actually became a bit frustrated. So I came back with the following:

Candidly, my firm does a lot of business on Amazon via their marketplace along with others like Walmart, Wayfair, Costco, Macy’s, Kohls, etc. But let’s be real. Amazon is a easy target. They own >50% of ecommerce growth. They have numerous lines of business with significant traction. And currently, Amazon doesn’t seem stoppable.

However, most of what Amazon is doing in retail has been done to some degree before. I often point out that Sears was the first to have the “endless scroll” with their massive catalogs, next day delivery via rail and even private label homes that were sold under the brand name Sears. Endless options, quick delivery and private labels are nothing new. When was the last time you visited a Macy’s and didn’t see the Macy’s brand right next to the Polo Ralph Lauren branded product?

So why the frustration? Copying or shall I say using inspiration from other brands is commonplace is fashion. Fashion companies have been copying each other since the dawn of time. Every brand we work with from small to large will “shop the market” every few months to understand trends in colors, silhouettes, cuts, fabrics, fabrications and manufacturing methods. Some brands entire business model is founded upon being “inspired” by the designs of other brands and plowing that design savings into marketing. Just look at Nike suing Skechers just this morning. Or how about this blatant copy of Supreme branding on a New York City sweatshirt I am staring at in JFK airport this morning?

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Fashion is founded upon trends. Fashion thrives on the copycats. Fashion is a virus of design from other brands. Is this right? It’s grey. But it sure isn’t isolated to Amazon and definitely isn’t new. 

Tech Infused Retail Monday Morning Reads #307 - Instagram Factories, Beyond Meat & Climate Change, Forever 21 Bankruptcy

Featured Tweet or Podcast


Links

  • Subtle Lyft and Uber Strategy Change. Link

  • Instagram content factories. Link

  • Sneakers to outsell “fashion footwear” for first time in US. Link

  • Facebook and Google advertising is run by machines - and that’s a good thing. Link

  • Twitch has the gamers but seeks to become more like YouTube. Link

  • EBay lets go of CEO and new CEO inherits a puzzle amidst negative growth. Link

  • SoftBank bet big on disruptive companies. Many have not paid off. Link

  • Snapchat is becoming an outlet for video ad budgets. Link

  • How productivity apps like Slack are making us less productive. Link

  • Forever 21 officially filing for Bankruptcy. Link

  • Meat from a vending machine. Link

  • Amazon teams with Puma for fashion brand. Link

  • Rent the Runway stops taking new customers temporarily. Link

  • How TikTok holds our attention. Link

Off Topic

Can a burger help solve climate change? Link