Heightened Expectations in Shipping

Amazon continues to set the benchmark for customer expectations. Same day shipping as part of Prime membership is now available in 500 cities/towns (14 markets). Stats from just a year ago show most customers are willing to wait for shipping if free, but now customers have come to expect expedited shipping for free. There is only one way to pay for that...through membership plans like Prime or building it into the product cost. There is no "free shipping."

Source: http://www.cnet.com/uk/news/amazon-prime-n...